Do you have a question?
Are you a (future) customer? We are happy to help you.
TIRO Media strives for the highest possible customer satisfaction.
If the received product is damaged or does not meet your requirements, you can report it to us within 30 days of the received delivery to the club, school or organization.
Frequently Asked Questions
How can I order a photo?
1: Access to your personal webshop. On the day of the photoshoot, you will receive a card with a QR code and a unique code. You can access your personal shop by scanning the QR code. (or insert the link manually in your browser)
2: Enter the password. This is the four-digit code shown on your QR card.
3: Follow the 3 steps to place items in your shopping cart. Start at step 1 and select a photo and design.
4: Once you have made a selection, step 2 will become visible. In step 2 you select the product groups from which you want to order the current selection. (Get inspired by our product overview)
5: In the third and final step you select the desired quantity of the selected products. Upon confirmation, you place the chosen products based on the current selection in your shopping cart.
6: From your shopping cart (top right of your screen) click on “check order” to continue. In this step, check your order and edit if necessary. Then click on the blue button to continue.
7: Fill in your order details and click on “pay and complete purchase” to pay and complete your order online.
8: If your payment is successful, you will receive a confirmation email with information about the delivery times.
Can I order multiple photos/products at the same time?
Questions about payment
Which payment options are available?
You can pay online via Bancontact, VISA, Mastercard, PayPal or iDEAL. Click here for all information about payment options.
Is my payment safe?
Full payment is handled by Mollie (see www.mollie.com ). Mollie is a Payment Provider that specializes in secure online payment transactions. All data is forwarded with high encryption standards to ensure a secure transaction. Your credit card details are not stored on our servers. We guarantee you a 100% secure payment. For more information about payment options, click here .
Questions about promotional codes
How do I use a promotional code?
When you have finished shopping, go to the shopping cart and click the blue button to proceed to checkout. On the ‘Order details’ page, you will find the field for the discount code under the selected products. Enter your code and click on ‘Apply discount code’ to activate the discount code. The discount will now be deducted from the total amount. Please note: you can only apply 1 promotional code per order.
What should I do if the code doesn’t work?
Each code works under certain conditions. The promotional code is only valid for the products and quantities stated in the promotion. Promotional codes cannot be combined. The validity date is stated with each promotion. For example: some codes are only valid for new customers or can only be used once.
Can I still use the promotional code after I have placed my order?
Once it has been confirmed, an order cannot be modified. This applies to promotional codes. In some cases, you can still use the promotional code for the next order. Please consider the end date of the promotion.
Can I use multiple promotional codes?
Promotional codes cannot be combined. Only one code can be used per order.
Which delivery method can I choose?
There is currently no direct delivery to your home address.
The webshops remain open for an average of one month per club, school, or organization. We then order and process all orders at once and deliver them to your club, school, or organization. This can take up to 3 weeks. Immediately after this, you will receive a confirmation email from us with which you can pick up the order.
The shop you are trying to visit is no longer available?
Can I still change my order?
It is not possible to adjust or change an oprder after it has been placed. We place interim orders with our suppliers, which means that we are forced to put the orders into production quickly.
Questions about delivery
Questions about shipping
Questions about paying after an order is placed
It is not possible to pay afterward in our webshops. Payments can only be made online durinng the checkout process.
Click here for all information about payment options.
Questions about the quality
Can there be a difference between the print quality of my product and what I see on the screen?
Keep in mind that home computer screens are usually not calibrated, and the print quality may be better than what your computer screen displays.
In addition, the printed products may deviate from the examples that you see on our webshops or in our product overview.
The item I received is damaged
If the received product is damaged or does not meet your requirements, you can report it to us within 30 days after delivery to the club, school, or organization using this form. We will investigate the issue and rectify it as soon as possible.
The order I received is wrong
If you have received a wrong order, you can report this to us using this form. We will investigate the issue and rectify it as soon as possible.
Where can I go with my complaint?
Do you have a complaint?
Do not hesitate to contact us. We will immediately work to find a solution together. You can easily reach our customer service via the contact form in the Help Center.
You can also submit your complaint to the Disputes Committee via the European ODR Platform.
A technical problem - what can I do?
Did you experience a problem with our website?
In order to be able to help you as best as possible and to find a solution, it is best to make a print screen (screenshot) on which the error message/problem can be seen (via the button ‘Print Scrn’ and then ‘paste’ in a Word document). You can then forward this to our customer service via email at email@example.com
We also ask you to provide the following information:
- Computer type: PC, Apple, personal or business computer, etc.
- The operating system of your computer: Windows (e.g. Windows 10), Mac OSX, Linux, etc.
- The browser + version used: Internet Explorer (8-9-10-11 + 32/64-bit), Mozilla Firefox, Chrome, etc.
We will do everything we can to help you as soon as possible.
Do the prices include VAT?
Would you like to order a large quantity of products?
Are you interested in a collaboration with TIRO Media?
Are you as a sports club, school or company looking for a new way to appear more professional? Get to know the TIRO platform via a free 30-minute demo and discover all the benefits and comission models of our free photoshoots.
Did you know that you also earn money through TIRO Media? Discover the comission models for more information about this.
You are a business contact and are interested in a collaboration with TIRO?
Do you also see the potential benefits that TIRO Media can offer your company? Think of original photo products, employer branding or targeted sponsorship opportunities.
Do not hesitate to contact us! We we can see what options are available to best fit your needs.
Customer service contact form
In the FAQ section, you will find the answers to the most frequently asked questions. Can’t find what you’re looking for? Our team will be happy to assist you.