Do you have a question?

You may find the answer in the frequently asked questions.

Report a problem

TIRO Media strives for the highest possible customer satisfaction.

If the received product is damaged or does not meet your requirements, you can report it to us within 30 days (after delivery to the club, school or organization).

Frequently Asked Questions

How can I order a photo?


1: Get access to your personal webshop. On the day of the photo shoot you will receive a card with a QR code and a corresponding code. You can surf to your personal shop by scanning the QR code. (or provide the link manually in your browser)

2: Enter the password. This is the four-digit code shown on your QR card.

3: Go through the 3 steps to place items in your shopping cart. Start at step 1 and make a selection of a photo and design.

4: Once you have made this selection, step 2 will become visible. In step 2 you select the product groups from which you want to order the current selection from step 1. (Get inspired by our product overview )

5: In the third and last step you select the desired quantity of the selected products. Upon confirmation, you place the chosen products, based on the current selection from step 1, in your shopping cart.

6: From your shopping cart (top right of your screen) click on “check order” to continue. In this step, check your order and edit where necessary. Then click on the blue button to continue.

7: Fill in your order details and click on “pay and complete purchase” to pay for your order online and complete your order.

8: If your payment is successful, you will receive a confirmation email with more information about the delivery times.

Can I order multiple photos/products at the same time?

Of course that’s possible. And it is even very simple. You simply repeat the steps as described above.

Questions about payment

Which payment options can I use?

You can immediately pay online via Bancontact, VISA, Mastercard, PayPal or iDEAL. Click here for all information about payment options.

Is my payment safe?

Full payment is handled by Mollie (see www.mollie.com ). Mollie is a Payment Provider that specializes in secure online payment transactions. All data is forwarded with high encryption standards to ensure a secure transaction. Your credit card details are not stored on our servers. We guarantee you a 100% secure payment. For more information about payment options, click here .

Questions about promotional codes

How do I use a promotional code?

Go to the shopping cart when you have finished shopping and click the blue button to proceed to the checkout. On the ‘Order details’ page you will find the field for the discount code under the selected products. Enter your code and click on ‘Apply discount code’ to activate the discount code. The discount will now be deducted from the total amount. You can only apply 1 promotional code per order.

What should I do if the code doesn’t work?

Each code works under certain conditions. The promotional code is only valid for the products and quantities stated in the promotion. Promotional codes cannot be combined. The validity date is stated with each promotion. Some codes are only valid for new customers or can only be used once.

Can I still use the promotional code after I have placed my order?

An order cannot be modified once it has been confirmed, not even for a promotional code. In some cases you can still use the promotional code for a next order. Please take into account the end date of the promotion.

Can I use multiple promotional codes?

The promotional codes cannot be combined. Only one code can be used per order.

Which delivery method can I choose?

There is currently no direct delivery to your home address.

The webshops remain open for an average of one month per club, school or organization. We then order and process all orders in one go and deliver them to your club, school or organization. This takes about 3 weeks. Immediately after this you will receive a confirmation email from us with which you can pick up the order.

The shop you are trying to visit is no longer available?

On average, the webshops remain open every one month. As soon as the webshops for your club, school or organization are closed, and you see the message ‘The shop you are trying to visit is no longer available’, it is no longer possible to place an order.

Can I still change my order?

It is not possible to adjust a placed order afterwards or have it adjusted. We place interim orders with our suppliers, which means that we are forced to put the orders into production quickly.

Questions about delivery

The webshops remain open for an average of one month per club, school or organization. We then order and process all orders in one go and deliver them to your club, school or organization. This takes about 3 weeks. Immediately after this you will receive a confirmation email from us with which you can pick up the order.

Questions about shipping

You will receive an email from us when the orders have been delivered to your club, school or organization. They will then send you an email with the correct location and times when the orders can be picked up at the club, school or organization.

Questions about postpay

It is not possible to pay afterwards in our webshops.

Click here for all information about payment options.

Questions about the quality

Can there be a difference between the print quality of my product and what I see on the screen?

Keep in mind that home computer screens are usually not calibrated and the print quality may be better than what your computer screen displays.

In addition, the printed products may deviate from the examples that you can consult during our webshops or in our product overview.

The item I received is damaged

TIRO Media strives for the highest possible customer satisfaction.

If the received product is damaged or does not meet your requirements, you can report it to us within 30 days (after delivery to the club, school or organization) using this form . We are investigating the issue and rectifying it as soon as possible.

The order I received is wrong

TIRO Media strives for the highest possible customer satisfaction.

If you have received a wrong order, you can report this to us using this form . We are investigating the issue and rectifying it as soon as possible.

Where can I go with my complaint?

Do you have a complaint?

Do not hesitate to contact us. Then we immediately get to work to find a solution together. You can easily reach our customer service via the contact form in the Help Center .

You can also submit your complaint to the Disputes Committee via the European ODR Platform .


A technical problem - what can I do?

You experienced a problem on our website?

In order to be able to help you as best as possible and to find a solution to the problem, it is best to make a print screen (copy of your screen) on which the error message/problem can be seen (via the button ‘Print Scrn’ and then ‘paste’ in a Word document). You can then forward this to our customer service via email at support@tiro.media

We also ask you to provide the following information:

  • Computer type: PC, Apple, personal or business computer, etc.
  • Operating system of your computer: Windows (e.g. Windows 10), Mac OSX, Linux, etc.
  • The browser + version used: Internet Explorer (8-9-10-11 + 32/64-bit), Mozilla Firefox, Chrome, etc.

We do everything we can to help you as soon as possible.

Do the prices include VAT?

All prices mentioned on the website include VAT.

Would you like to order a large quantity of a product?

For bulk purchases you can easily contact us by mail at the email address info@tiro.media

Are you interested in a collaboration with TIRO Media?

Are you as a sports club, school or company looking for a new way to appear more professional? Get to know the TIRO platform via a free 30-minute demo and discover all the benefits and revenue models of our free photo shoots.

Did you know that you also earn money through TIRO Media? Discover the revenue model for more information about this.

You are a business contact and are you interested in a collaboration with TIRO?

Do you also see the potential benefits that TIRO Media can offer your company? Think of original photo products, employer branding or targeted sponsorship opportunities.

Do not hesitate to contact us ! Then we can quickly see what options are available.

Customer service contact form

In the frequently asked questions you will find the answers to the most frequently asked questions. Can’t find what you’re looking for? Our team will be happy to assist you.