Do you have a question?

1: Access to your personal webshop. On the day of the photoshoot, you will receive a card with a QR code and a unique code. You can access your personal shop by scanning the QR code. (or insert the link manually in your browser)

2: Enter the password. This is the four-digit code shown on your QR card.

3: Follow the 3 steps to place items in your shopping cart. Start at step 1 and make a selection of a photo and design.

4: Once you have made a selection, step 2 will become visible. In step 2, select the product groups with which you want to order the current selection from step 1. (Get inspired by our product overview)

5: In the 3rd and final step, select the desired quantity of the selected products. Upon confirmation, place your chosen combinations and products in your shopping cart.

6: From your shopping cart (top right of your screen), click “go to checkout” to proceed. Check your order in this step. Then click on the blue button to continue.

7: Enter your order information, choose your shipping method, and click “pay and complete purchase” to checkout and place your order online.

8: If your payment is successful, you will receive a confirmation email with information about the delivery times.

Which payment options are available?

You can pay immediately online via Bancontact, PayPal, iDEAL or credit card (VISA, Mastercard, American Express). Click here for all info on payment options.

Is my payment safe?

Full payment is handled by Mollie (see www.mollie.com ). Mollie is a Payment Provider that specializes in secure online payment transactions. All data is forwarded with high encryption standards to ensure a secure transaction. Your credit card details are not stored on our servers. Mollie guarantees you a 100% secure payment. For more information about payment options, click here .

How do I use a promotional code?

When you have finished shopping, go to the shopping cart and click the blue button to proceed to checkout. On the ‘Order details’ page, you will find the field for the discount code under the selected products. Enter your code and click on ‘Apply discount code’ to activate the discount code. The discount will now be deducted from the total amount. Please note that you can only apply 1 promotional code per order.

What should I do if the code doesn’t work?

Each code works under certain conditions. The promotional code is only valid for the products and quantities stated in the promotion. Promotional codes cannot be combined. The validity date is stated with each promotion. Some codes are only valid for new/existing customers or can only be used once.

Can I still use the promotional code after I have placed my order?

Once it has been confirmed, an order cannot be modified. This applies to promotional codes. In some cases, you can still use the promotional code for the next order. Please consider the end date of the promotion.

Can I use multiple promotional codes?

Promotional codes cannot be combined. Only one code can be used per order.

1. Direct Home Delivery: We are pleased to announce that we now offer direct home delivery. Order your favorite products and get them delivered to your home within a week! Please note that additional delivery fees are charged for this service.

2. Bulk Delivery to your Organization: If you like to save a little on shipping costs, we also offer the option of bulk delivery to your club, school or organization. Imagine this: you place an order on Oct. 12. It will then be delivered to your organization no later than the end of the following month (November in this case). A minimum processing fee is charged for this delivery method.

Please note: When the webshop is open for more than one month, the bulk delivery option is cancelled and only direct home delivery is possible (at additional cost).

1. QR Code scanning: Have you tried to access the shop by scanning the QR code on the card you received on the day of the shoot? Make sure your QR scanner is working properly and try again.
2. URL & Code: As an alternative to scanning the QR code, you can also manually enter the URL printed on the QR card into your web browser, followed by the corresponding code. When entering the URL and code, watch for typos. For example, a common mistake is mistaking the digit “0” (zero) for the letter “o.
3. Webshop under maintenance: It is possible that the webshop is temporarily under maintenance. If this is the case, it is always indicated. If no maintenance message is displayed and you still cannot access it, try again the next day.

If you are still experiencing problems after following these steps, we recommend that you contact our customer service team for further assistance.

1. Direct Home Delivery: We are pleased to announce that we now offer direct home delivery. Order your favorite products and get them delivered to your home within a week! Please note that additional delivery fees are charged for this service.

2. Bulk Delivery to your Organization: If you like to save a little on shipping costs, we also offer the option of bulk delivery to your club, school or organization. Imagine this: you place an order on Oct. 12. It will then be delivered to your organization no later than the end of November. A minimum processing fee is charged for this delivery method.

Please note: When the webshop is open for more than one month, the bulk delivery option is cancelled and only direct home delivery is possible (at additional cost).

If you choose Bulk Delivery to your Organization, your order will be delivered to your club, school or organization by the end of the following month. As an example, an order placed on Oct. 12 will be delivered to your organization by the end of November. Once delivery to your organization is completed, we will send you a confirmation email. Your organization will then provide further information on where and when you can pick up your order.

It is not possible to pay afterward in our webshops. Payments can only be made online durinng the checkout process.

Click here for all information about payment options.

Can there be a difference between the print quality of my product and what I see on the screen?

Keep in mind that home computer screens are usually not calibrated, and the print quality may be better than what your computer screen displays.

In addition, the printed products may deviate from the examples that you see on our webshops or in our product overview.

If the product received is damaged or does not meet your needs, you can report it to us within 14 days (after delivery to club, school or organization) using this form. We will investigate the issue and rectify it as soon as possible.

If you have received a wrong order, you can report this to us using this form. We will investigate the issue and rectify it as soon as possible.

Do you have a complaint?

Do not hesitate to contact us. We will immediately work to find a solution together. You can easily reach our customer service via the contact form in the Help Center.

You can also submit your complaint to the Disputes Committee via the European ODR Platform.

Did you experience a problem with our website?

In order to be able to help you as best as possible and to find a solution, it is best to make a print screen (screenshot) on which the error message/problem can be seen (via the button ‘Print Scrn’ and then ‘paste’ in a Word document). You can then forward this to our customer service via email at support@tiro.media

We also ask you to provide the following information:

• Computer type: PC, Apple, personal or business computer, etc.
• The operating system of your computer: Windows (e.g. Windows 10), Mac OSX, Linux, etc.
• The browser + version used: Internet Explorer (8-9-10-11 + 32/64-bit), Mozilla Firefox, Chrome, etc.

We will do everything we can to help you as soon as possible.

Are you as a sports club, school or company looking for a new way to appear more professional? Get to know the TIRO platform via a free 30-minute demo and discover all the benefits and comission models of our free photoshoots.

Did you know that you also earn money through TIRO Media? Discover the comission models for more information about this.

Do you also see the potential benefits that TIRO Media can offer your company? Think of original photo products, employer branding or targeted sponsorship opportunities.

Do not hesitate to contact us! We we can see what options are available to best fit your needs.